Orders are dispatched same day (mon-fri) if placing order before 2pm.

Once it has been dispatched you will receive an email update with a tracking order number which you can use to see the status of your delivery journey and make any changes. If selecting Royal Mail 24 please note that they usually deliver within 24hr of dispatch but they state its not guaranteed and dependant on your local delivery times. So if it has passed this time please contact us directly on support@kiddiwhizz.com so we can chase it up on your behalf.

If when placing your order it was for a pre-ordered whizzer it will be dispatched in the time stated within the product description.

We have moved our parcel dispatch over to Royal Mail from Yodel and Evri due to customer requests. However we will switch between them in an attempt to avoid strikes or any other issues that could cause delays. We are constantly monitoring progress so do let us know if you experience any issues.

That's okay, we had to check it and figure it out too. After you click the yellow checkout button in the basket of the Kiddiwhizz website it will automatically take you to a white screen with Kiddiwhizz at the top. Directly beneath it there is a shopping basket icon and text that says Show Order Summary. If you click the tiny arrow next to it, a whole section will drop down with shows your product and the option to add a discount code.

We offer Royal Mail 24hr. However as orders are collected by Royal Mail at around 3pm it is estimated to be 24hr after this time when your parcel enters their system and depends on your local dispatch team. This is unfortunately out of our control but we will always try to do our best to accommodate any requests.

Ireland is now an option at the check-out and I am monitoring the progress of orders.

Frustratingly I had to stop sending to Ireland because the parcels weren't arriving or the customer was being charged customs fee despite me already paying them. I am now working with An Post directly to offer a new service that will hopefully avoid the issues that Royal Mail were not supporting small businesses with.

If you have any issues please do let us know in the webchat.

Some customers have set-up UK postal address using companies like POD (here's a link)

We are so sorry for the inconvenience caused.

As another alternative option Kids Whizzers are available from JoJo Maman Bebe in-store and online which have stores based in the UK.

Some of the old promo material had a code which gave customers 10% off and free delivery - A huge deal right?! Well unfortunately that wasn't sustainable as I couldn't cover the rising delivery costs so discounts will remain but delivery may not always be free. However I'll be putting on regualr promotions in the future so bare with me!

The welcome discount of 10% off is applicable to non-sale offers. So, for example for those trying to use it for the pre-order price of an adult whizzer it didn't work as there was already a saving £5 which is an even better discount!

If it helps -The product itself isn't an off the shelf cheaply made one, it's totally unique, packed with features you can't get from other products and made of high-grade silicone. For piece of mind it's all funded by one bootstrapped Mum so don't worry the price is as low as it can possibly be right now and value will always be made a priority. We will continue to run offers whenever we can.

We know how frustrating it is when you are waiting for an order to arrive which is why we decided to revert all orders to a tracked service.

Please first check with neighbours or in any hiding spots that a postman could have left it. They can be quite ridiculous unfortunately.

Once an order has been delivered we can not accept responsibility for its safety.

Please note that 24hr and 48hr postal times are started once the item is collected by Royal Mail and therefore entered into their system. It is then based on when your postman delivers to your area. Therefore Royal Mail will not guarantee the delivery time but work towards the stated times for which you have selected. If it has passed this time please do get in touch at support@kiddiwhizz.com.

Please do not leave it too long before getting in touch, if your order was dispatched with Yodel or Evri due to Royal Mail strikes or delays then once a few weeks have passed they do not allow us to raise investigations.

Royal Mail tend to make us wait longer.

Either way we will always try out best. This is still currently managed by a one woman team with a warehouse team supporting where possible so your patience is greatly appreciated.

Problems with delivery are frustrating for us all. We have been testing out the fastest and safest courier services and although we are still learning we are determined to make sure we can get your orders to you. Please do email support@kiddiwhizz.com if you've checked with neighbours and in any safe places that it could have been left. We will do our best to chase it up for you but please do bare with us.

As a small business I wanted to start with the UK only but have slowly began to introduce EU and International countries. Unfortunately Royal Mail has let me down so many times I had to temporarily stop sending international orders.

Our aim is to distribute worldwide soon via a range of stockists so why not ask your local store to place an order with us. Stick with us and we'll be with you soon.

We love a discount code too but unfortunately we can only accept one per order. We suggest using the one that will give you the best deal. Either way you'll love your purchase so don't be disappointed because you're helping a small business dream too!

You can check-out using the new SHOP option powered by Shopify, PayPal or any major debit or credit card provider.

Yes! It's unisex and the spout is specially moulded to give both girls and boys privacy and a leak free comfortable experience.

Some girls like to squat slightly but it's totally down to the individual.

Check out the guest blog Life after Potty training Twins, where Octavia shows how she uses it with her girls in a video.

Check our 'how to' pages for more information.

If you have a full whizzer and therefore can't put it back inside the Whizzer many customers purchase the waterproof bag (available in 'extra parts' listing) but any food type sealable pouch is fine as an alternative. As with any toilet use you'd carry tissues/wipes for, this is no different so you can use these to also wipe the spout too if needed.

Both sizes use exactly the same detachable parts (spout, funnel, lid) meaning they can be interchanged. The only difference is the main body which is wider, collapsable and can hold over 500ml. The kids one is great for little hands and to encourage independence and ownership but if you want just one for the whole family or your child would fill 250ml at one time, then go for the bigger size!

Oops, don't worry! You can order a replacement part here.

Please see the Whizzer Information page for downloadable instructions or check out the new videos on the home and product pages. Alternatively if you'd like to hear it from one of our first customers then check out the blog Life after Potty training where author Octavia explains it all in a video and written in her own words.

The spout currently is designed for urinating however there is a separate poo attachment that will be launched soon. We are currently waiting for funding which will then allow us to begin testing the sample attachment out. If you would like to be a tester then do reach out to us!

Although we can't encourage using it for anything other than wee, we have had reports from Mums who have successfully had to use it with their kids.

The main purpose of the funnel is to ensure the liquid stays inside once the lid is on without any leaks. Although you can keep the funnel in when using (lots of little boys like to use it as aim practice or watch it flow through) it isn't necessary. A fast flow may make it fill too quickly and this would indicate it's best to remove it during use. New funnel options are currently being made to accommodate both states and will be available by Summer 2024.

Oops don't worry you're not alone. Usually hot soapy water and an overnight soak works but you can also try something like Milton to soak it in if it requires something stronger.

The silicone is food-grade silicone which means it has been safety tested to FDA standards so that if it were used to consume food or drink with then it would be safe to do so. However we do not recommend using it for these purposes (or if you're desperate then it's at your own risk and we suggest cleaning it thoroughly first!). This also means it withstands microwave and dishwasher temperatures.

Firstly to avoid it getting smelly, please ensure you have emptied it as soon as you can and if no cleaning facilities are available then rinsing it with any water would be advisable.

Once home, or somewhere with a water source we recommend using the same method you'd use to clean similar items ensuring you dismantle the Whizzer into it's 5 separate pieces.

Standard soap or washing liquid/detergent with warm water is fine and microfiber cloths work well. (A special brush is coming soon too!)

If you have left it unwashed for a while we suggest soaking it in hot soapy water for at least an hour first as a pre-wash or Milton tabs 'works a treat' according to our customers.

Please DO NOT use abrasive cleaners or scouring pads/tools as this will damage the surface.

The Whizzer (silicone parts only NOT plastic ring) is microwave, oven and dishwasher safe.

We have come across a few cleaning tips that are known to remove smells from silicone products however we must remind you that these are carried out at your own risk and we can not be held accountable if they do not work or damage the product if not carried out correctly.

A cleaning tip used for food silicone products (that are certified oven safe and heatproof) to remove strong food smells, is to bake it in the oven on a baking sheet for 20 minutes at a max temp of 250ºF.

Vinegar and Soda Bicarbonate are also known as effective solutions when diluted but please refer to specific instructions when attempting to do this.

We have a wide range of colours available on the website some of which are exclusive to Kiddiwhizz but others are exclusive to other stores too. We'd always prefer for you to buy direct to support the business but understand if you need Prime delivery or an in-store purchase.

Mix Colours and Blue- Stocked in Amazon

Eco-Green and Plain Pink stocked in JoJo Maman Bebe.

Oh no! That's annoying as thats the part that holds it all together. We make them really strong and they have gone through rigious testing so shouldn't break.

If the ring breaks and you can order a replacement here.

If you have received a broken one then please take a photo within 48hrs of receiving your Whizzer and we will replace it for you. Simply send the photo and the order details to support@kiddiwhizz.com putting FAULT in the title with your order number so we can identify you.

The attachment loop is only meant for use with our silicon straps as anything metal can damage it. Please use the contact form to send us a message so we can talk you through getting a replacement.

Back in 2021/2022 the very first kids whizzers came with a mesh bag as a little extra but due to impact caused by a few reviewers on amazon saying they were disappointed that it wasn't waterproof I decided to remove it completely and make a waterproof version that could be purchased separately if required so that I could still keep the cost of the Whizzer as low as possible for those not requiring a bag. Despite the bags not being included in Whizzers since then a few people ask why it isn't in there so hopefully this answers the question and I am working on a sustainable cost effective version that I can include inside the Whizzers for the future.

Inside your Whizzer box you will find your Whizzer which comprises of 5 detachable parts (spout, funnel, stability ring, lid and main body). Bags and straps can be purchased from the shop section or links directly in the product information. Spare parts can be found here too.

Firstly check the 'how do you clean it?' question/answer in the general section. As we always recommend that you empty and clean your Whizzer as soon as you can we can not replace your Whizzer in this case. We suggest either rinsing it out with water and wiping with a tissue if you won't have the chance to clean it for more than a few hours. The smell should come out once you have left it to soak overnight in hot soapy water or use Milton but we've tested it after it has been left uncleaned for a reasonable amount of time and it does come out.

Please think of the hidden impact it can have before purchasing anything from a small business.

Unfortunately given the nature of the product and as a very small business the facility to return unwanted items isn't generally available. However please do get in touch so we can support you as we look at issues case by case.

Where possible please ensure the box remains unopened/undamaged so we can process your return for a full refund.

Please email your refund request with a photo of your whizzer as received admin@kiddiwhizz.com with REFUND REQUEST in the subject header. We will then send you the return address where you can send the item back.

We would not be able to refund any postage costs incurred unfortunately.

We reserve the right to not refund if we have reason to believe the product has been used as it is a sanitary product.

Sorry to hear this, if you have received a faulty item please send us an email to admin@kiddiwhizz.com so we can support you with either sending out a new part or if needed a full replacement.