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Frequently asked Questions

Orders are dispatched same or next day (mon-sat). Once it has been dispatched you will receive an email update with a tracking order number which you can use to see the status of your delivery journey. It should only take 2-3 working days (mon-fri) to arrive but if it has passed this time please contact us directly on support@kiddiwhizz.com so we can chase it up on your behalf.

We have tested a number of different services and have found Hermes to be the most efficient for UK postage.

This is because a courier collects every evening, which means any orders made during the day can be dispatched at once without delay. It also means that the order is scanned and tracked throughout its journey which allows us to see if and where any issues/delays occur. Lastly, when the order is delivered the courier is required to take a photo of the parcel which means if you have not received the item we will be able to identify where it has been left. As the customer, you will be able to access these images too and also find out in advance when your parcel is due for delivery using the tracking number provided after dispatch.

We occasionally use Royal Mail for deliveries outside of UK mainland, Northern Ireland and EU but have not been able to have the same control over the tracking process and have therefore run into issues or delays with the majority of the orders. It is also a more costly service which wouldn't allow us to be able to offer free delivery.

If you would still prefer to use Royal Mail we will be adding the option to the checkout soon but can not guarantee the same level of assurance.

We know how frustrating it is when you are waiting for an order to arrive which is why we chose the service we have so that we can keep an eye on it. The standard delivery time is 2-3 working days so if it has passed this time please do get in touch at support@kiddiwhizz.com.

Yes! It's unisex and the spout is specially moulded to give both girls and boys privacy and a leak free comfortable experience.

Some girls like to squat slightly but it's totally down to the individual.

Check our 'how to' pages for more information.

The spout currently is designed for urinating however there is a separate poo attachment that will be launched soon. We are currently waiting for funding which will then allow us to begin testing the sample attachment out. If you would like to be a tester then do reach out to us!

Although we can't encourage using it for anything other than wee, we have had reports from Mums who have successfully had to use it with their kids.

Firstly to avoid it getting smelly, please ensure you have emptied it as soon as you can and if no cleaning facilities are available then rinsing it with any water would be advisable.

Once home, or somewhere with a water source we recommend using the same method you'd use to clean similar items ensuring you dismantle the Whizzer into it's 5 separate pieces.

Standard soap or washing liquid/detergent with warm water is fine and microfiber cloths work well.

If you have left it unwashed for a while we suggest soaking it in hot soapy water for at least an hour first as a pre-wash.

Please DO NOT use abrasive cleaners or scouring pads/tools as this will damage the surface.

The Whizzer (silicone parts only NOT plastic ring) is microwave, oven and dishwasher safe.

We have come across a few cleaning tips that are known to remove smells from silicone products however we must remind you that these are carried out at your own risk and we can not be held accountable if they do not work or damage the product if not carried out correctly.

A cleaning tip used for food silicone products (that are certified oven safe and heatproof) to remove strong food smells, is to bake it in the oven on a baking sheet for 20 minutes at a max temp of 250ºF.

Vinegar and Soda Bicarbonate are also known as effective solutions when diluted but please refer to specific instructions when attempting to do this.

When you gotta go, you gotta go! Many Mums have used the Whizzer now. We can't encourage it but we can confirm that some Mum's don't even fill it up with one use while others have had to empty it mid-flow and continue! Every body and bladder is different! We're Mums so we just do whatever's necessary..

Check the adult version launch FAQ below for more info.

It's a question asked almost daily because currently there really is no mess-free, private, compact solution. The Whizzer will always be the original handheld toilet and the reason it has taken so many years to bring to life is because of the huge manufacturing costs and processes that it takes to produce the 5 key parts that make the Whizzer so special. Imagine the figures you'd need to invest in doing up a very big old house. To date, this business has been solely funded and managed by one single mum with a big ambition and a debt to match. As soon as financial support is secured the next size is ready to go! The hope was for the end of summer but realistically it may be the end of 2021. We WILL get there though! We just need to keep selling the Kids Whizzers first, so keep shouting about them to every one you know please!

As we always recommend that you empty and clean your Whizzer as soon as you can we can not replace your Whizzer in this case. We suggest even rinsing it out with water and wiping with a tissue if you won't have the chance to clean it for more than a few hours. The smell should come out once you have left it to soak overnight in hot soapy water and may take multiple cleans but we've tested it after it has been left uncleaned for a reasonable amount of time and it does come out.

Problems with delivery are frustrating for us all. We have been testing out the fastest and safest courier services and although we are still learning we are determined to make sure we can get your orders to you. Please do email support@kiddiwhizz.com if you've checked with neighbours and in any safe places that it could have been left. We will do our best to chase it up for you but please do bare with us.

At the moment you can purchase through the website, which is also connected to Instagram and Facebook shops too. Once its goes onto general release we will be selling via Amazon and in selected independent stores too.

Once the stock has arrived to Kiddiwhizz HQ in the UK it will only take approximately 3 days to reach you, hopefully even quicker. As soon as we have it, we can send it. We know parents need their Whizzers at a time like this.

The silicone is food-grade silicone which means it has been safety tested to FDA standards so that if it were used to consume food or drink with then it would be safe to do so. However we do not recommend using it for these purposes (or if you're desperate then it's at your own risk and we suggest cleaning it thoroughly first!). This also means it withstands microwave and dishwasher temperatures.

We are starting with the UK. Hopefully once we have ensured all our UK customers are happy we will be ready to distribute worldwide. We will notify all subscribers and social media followers so don't forget to join or follow Team Whizzer in anyway you want.

That's okay, we had to check it and figure it out too. After you click the yellow checkout button in the basket of the Kiddiwhizz website it will automatically take you to a white screen with Kiddiwhizz at the top. Directly beneath it there is a shopping basket icon and text that says Show Order Summary. If you click the tiny arrow next to it, a whole section will drop down with shows your product and the option to add a discount code.

We love a discount code too but unfortunately we can only accept one per order. We suggest using the one that will give you the best deal. Either way you'll love your purchase so don't be disappointed because you're helping a small business dream too!

Oh no! That's annoying as thats the part that holds it all together. We make them really strong and they have gone through rigious testing so shouldn't break. However if you have received a broken one then please take a photo within 48hrs of receiving your Whizzer and we will replace it for you. Simply send the photo and the order details to support@kiddiwhizz.com putting FAULT in the title with your order number so we can identify you.

If the ring breaks and you need to order a replacement, don't worry we can take care of that. This will cost £1.99 with P&P. Simply email support@kiddiwhizz.com making sure you put REPLACEMENT in the subject.

Oops, don't worry! We can send out replacements for £1.99 including P&P As we don't yet have it set-up online we're asking customers to email support@kiddiwhizz.com putting REPLACEMENT in the subject. Please confirm your name, address and part that needs replacing.

We may still be waiting for verification from these two payment systems. They can take a while as they do like to make things difficult for businesses but rest assured we are working hard to make them available.

The pre-sale opened on the 17th February to allow us to estimate how many we will need to dispatch once they have been mass produced. They are due to be finished by the end of March. We will then need to transport them overseas from the factory and into the UK. Unfortunately due to the Brexit issues, the ports are having major delays, so we will be taking quicker but more expensive methods to make sure we can get your Whizzer to you ASAP! We hope by train and air it will take no more than 2 weeks. We will keep you posted every step of the way. Keep an eye on our social media pages for updates.

We are offering a significant discount and free delivery to thank-you for your purchase.

We will be offering this service to the checkout soon however currently we don't offer it. We may be able to accommodate you at the extra cost of £1.99 subject to time restraints.