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Frequently asked Questions

Orders are dispatched same or next working day. Once it has been dispatched you will receive an email update with a tracking order number which you can use to see the status of your delivery journey. It should only take 2-4 working days (mon-fri) to arrive but if it has passed this time please contact us directly on support@kiddiwhizz.com so we can chase it up on your behalf.

We have tested a number of different services and have found Hermes to be the most efficient for UK postage.

This is because they have a drop-off service 24/7, which means any orders made during the day can be dispatched at once without delay. It also means that the order is scanned and tracked throughout its journey which allows us to see if and where any issues/delays occur. Lastly, when the order is delivered the courier is required to take a photo of the parcel which means if you have not received the item we will be able to identify where it has been left. As the customer, you will be able to access these images too and also find out in advance when your parcel is due for delivery using the tracking number provided after dispatch.

We occasionally use Royal Mail for deliveries outside of UK mainland, Northern Ireland and EU but have not been able to have the same control over the tracking process and have therefore run into issues or delays with the majority of the orders. It is also a more costly service which wouldn't allow us to be able to offer free delivery.

If you would still prefer to use Royal Mail we will be adding the option to the checkout soon but can not guarantee the same level of assurance.

We know how frustrating it is when you are waiting for an order to arrive which is why we chose the service we have so that we can keep an eye on it. The standard delivery time is 2-4 working days so if it has passed this time please do get in touch at support@kiddiwhizz.com.

If you have ordered from Northern Ireland and not received your order yet then unfortunately this is a border control issue that Royal Mail are not currently dealing with very efficiently. We try our best to get the orders out often paying for the premium options but are still having parcels returned with no explaination or refund. If this happens we try to offer another attempt at delivery if possible or offer a refund. If the issue persists we will need to stop shipping to Northern Ireland temporarily. We are so sorry for the inconvenience caused. As an alternative Whizzers are available from JoJo Maman Bebe in-store and online which have stores based in the UK.

Yes! It's unisex and the spout is specially moulded to give both girls and boys privacy and a leak free comfortable experience.

Some girls like to squat slightly but it's totally down to the individual.

Check our 'how to' pages for more information.

The spout currently is designed for urinating however there is a separate poo attachment that will be launched soon. We are currently waiting for funding which will then allow us to begin testing the sample attachment out. If you would like to be a tester then do reach out to us!

Although we can't encourage using it for anything other than wee, we have had reports from Mums who have successfully had to use it with their kids.

Firstly to avoid it getting smelly, please ensure you have emptied it as soon as you can and if no cleaning facilities are available then rinsing it with any water would be advisable.

Once home, or somewhere with a water source we recommend using the same method you'd use to clean similar items ensuring you dismantle the Whizzer into it's 5 separate pieces.

Standard soap or washing liquid/detergent with warm water is fine and microfiber cloths work well.

If you have left it unwashed for a while we suggest soaking it in hot soapy water for at least an hour first as a pre-wash.

Please DO NOT use abrasive cleaners or scouring pads/tools as this will damage the surface.

The Whizzer (silicone parts only NOT plastic ring) is microwave, oven and dishwasher safe.

We have come across a few cleaning tips that are known to remove smells from silicone products however we must remind you that these are carried out at your own risk and we can not be held accountable if they do not work or damage the product if not carried out correctly.

A cleaning tip used for food silicone products (that are certified oven safe and heatproof) to remove strong food smells, is to bake it in the oven on a baking sheet for 20 minutes at a max temp of 250ºF.

Vinegar and Soda Bicarbonate are also known as effective solutions when diluted but please refer to specific instructions when attempting to do this.

When you gotta go, you gotta go! Many Mums have used the Whizzer now. We can't encourage it but we can confirm that some Mum's don't even fill it up with one use while others have had to empty it mid-flow and continue! Every body and bladder is different! We're Mums so we just do whatever's necessary..

Check the adult version launch FAQ below for more info.

It's a question asked almost daily because currently there really is no mess-free, private, compact solution. The Whizzer will always be the original handheld toilet and the reason it has taken so many years to bring to life is because of the huge manufacturing costs and processes that it takes to produce the 5 key parts that make the Whizzer so special. Imagine the figures you'd need to invest in doing up a very big old house. To date, this business has been solely funded and managed by one single mum with a big ambition and a debt to match. As soon as financial support is secured the next size is ready to go! The hope was for the end of 2021 but realistically it may be the mid 2022. We WILL get there though! We just need to keep selling the Kids Whizzers first, so keep shouting about them to every one you know please! We look forward to the day every adult can pack a Whizzer for their camping and festival trips and Mums can pack them...well..if you know you know...!

As we always recommend that you empty and clean your Whizzer as soon as you can we can not replace your Whizzer in this case. We suggest even rinsing it out with water and wiping with a tissue if you won't have the chance to clean it for more than a few hours. The smell should come out once you have left it to soak overnight in hot soapy water and may take multiple cleans but we've tested it after it has been left uncleaned for a reasonable amount of time and it does come out.

Problems with delivery are frustrating for us all. We have been testing out the fastest and safest courier services and although we are still learning we are determined to make sure we can get your orders to you. Please do email support@kiddiwhizz.com if you've checked with neighbours and in any safe places that it could have been left. We will do our best to chase it up for you but please do bare with us.

We have a wide range of colours available on the website some of which are exclusive to Kiddiwhizz but others are exclusive to other stores too. If you check the product description it will give you all the links to alternative places you can purchase the Whizzer colour of your choice. Click here to go to the product description.

Once the stock has arrived to Kiddiwhizz HQ in the UK it will only take approximately 3 days to reach you, hopefully even quicker. As soon as we have it, we can send it. We know parents need their Whizzers at a time like this.

The silicone is food-grade silicone which means it has been safety tested to FDA standards so that if it were used to consume food or drink with then it would be safe to do so. However we do not recommend using it for these purposes (or if you're desperate then it's at your own risk and we suggest cleaning it thoroughly first!). This also means it withstands microwave and dishwasher temperatures.

We are starting with the UK but slowly beginning to introduce EU countries. Our aim is to distribute worldwide via a range of stockists so why not ask your local store to place an order with us. Stick with us and we'll be with you soon.

That's okay, we had to check it and figure it out too. After you click the yellow checkout button in the basket of the Kiddiwhizz website it will automatically take you to a white screen with Kiddiwhizz at the top. Directly beneath it there is a shopping basket icon and text that says Show Order Summary. If you click the tiny arrow next to it, a whole section will drop down with shows your product and the option to add a discount code.

We love a discount code too but unfortunately we can only accept one per order. We suggest using the one that will give you the best deal. Either way you'll love your purchase so don't be disappointed because you're helping a small business dream too!

Oh no! That's annoying as thats the part that holds it all together. We make them really strong and they have gone through rigious testing so shouldn't break.

If the ring breaks and you can order a replacement here.

If you have received a broken one then please take a photo within 48hrs of receiving your Whizzer and we will replace it for you. Simply send the photo and the order details to support@kiddiwhizz.com putting FAULT in the title with your order number so we can identify you.

Oops, don't worry! You can order a replacement part here.

Make sure you put the colour you'd like in the text box at the check out and we'll do our best to match it.

We may still be waiting for verification from these two payment systems. They can take a while as they do like to make things difficult for businesses but rest assured we are working hard to make them available.

If a colour option is out of stock but available soon, we want to give you the chance to get it asap, so it will show (pre-order) next to it. This will mean a slightly longer wait for your item but we aim to dispatch your order within 10 working days.

We will be offering this service to the checkout soon however currently we don't offer it. We may be able to accommodate you at the extra cost of £1.99 subject to time restraints.