Refunds & Returns Policy

Return, refund & replacement Policy

Cancellation after purchase:

Please check the FAQ Page before contacting us to ensure your query isn't already answered there.

Please send us an email to within 24hrs of purchase and let us know the reason why you wish to cancel your order.

Please type CANCEL into the subject and don't forget to include your order details.

Customers like to receive things quickly so we want to try our very best to get it out to you the same day so if your order has already been dispatched then we won't be able to stop it. However as long as you don't open it and carry out the return instructions then we will do our best to refund you as soon as possible after it's been received.


Issues after receiving your Order:

We would like to hope that all our customers are happy with our products and services, however we know that mistakes can happen and problems will arise so hopefully we can resolve them quickly.

Firstly please check the FAQ page as we may have answered your query there.

Please send us an email to

Please write FAULT in the subject header, include your order details and state your concern.

Please attach a picture of the item(s) with its original packaging. This needs to be within 48 hours of receiving the order to get a replacement or refund.

Note: We will inspect / verify the photo(s) before we issue out a replacement.

Kiddiwhizz reserves the right to refuse any replacement and refund if it does not meet the above criteria.

Late or missing refunds (if applicable):

If you haven’t received a refund and have checked your bank account again please contact your credit card company, it may take some time before your refund is officially cleared.

If you’ve done this and still have not received your refund yet, please email us at including REFUND in the subject header and don't forget to include your order details.

Important information:

When placing an order only promotion/coupon code will be used per transaction.

Kiddiwhizz will not be held liable for packages that are returned to sender.

Exchanges must be within 7 days of receiving your purchase and unless the original product sent was wrong, we are unable to cover return postage costs. 


Helpful Links

I have a question

I'd like to see the product information

You can access the catalogue here with all the product information

I'd like to go to the Instagram page

I'd like to watch the Dragons Den episode

Cool! You can find the BBC Youtube Video link here Dragons Den Kiddiwhizz episode

I'd like to contact you

Just hit the chat button at the bottom of the page to ask your question. Please note this is a small business with one employee so it may not be an instant response.